Turf Logistics Office FAQs

How do I set the Grass inventory cut off time?
Set the grass inventory cut off time by updating the Farm Settings. You can specify the cut-off time by entering the number of days in the appropriate field...
Sun, 30 Sep, 2018 at 5:50 AM
Enable the Send Email by Default on Order Creation option
Send out email notifications on order creation automatically by enabling the Send Email By Default On Order Creation option.  On the Module Menu, click Fa...
Sun, 30 Sep, 2018 at 8:42 AM
Can I change the inventory allocation hierarchy?
Yes, you can change the inventory allocation hierarchy by updating the Farm Settings. Change the order of inventory allocation defining the Inventory Alloca...
Sun, 30 Sep, 2018 at 9:06 AM
Can I automatically send delivery time notification to customers?
Yes, you can enable the Send Delivery Time Notification option to automatically send out delivery time notifications to customers. On the Module Menu, cli...
Sun, 30 Sep, 2018 at 9:27 AM
Customers not receiving emails from TurfLogistics
If your customers say that they did not receive email messages from you using TurfLogistics (i.e. Invoice, Order Notification Emails, Delivery Emails, etc.)...
Thu, 25 Jan, 2018 at 3:19 PM
Can I credit the refund to my next order?
Yes, you can credit the current refund request to your next order. Use this method when creating or editing refund requests. Enable this feature by select...
Thu, 25 Jan, 2018 at 3:19 PM
How to use the TaxJar feature
The TaxJar feature when enabled will automatically apply sales taxes to orders based on the city, state, and zip code. It is important to note that enabling...
Mon, 1 Oct, 2018 at 12:48 PM
How do I submit support tickets?
The Support icon provides an easier way to reach us and access help articles when you need them. It is available in every page whether you are updating your...
Mon, 8 Oct, 2018 at 10:26 PM
How do I set the product dropdown format?
Finding the right products when processing orders may be confusing if you do not recognize them due to the product drop down format. This option will help y...
Fri, 30 Nov, 2018 at 9:11 AM
How do I set the tax label?
Change or update the tax label to easily identify the tax name. You can choose between Sales Tax or GST. To set the tax label (name), follow the brief instr...
Mon, 31 Dec, 2018 at 9:07 AM